This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. I explained I'm waiting for my power bill that was due any day now. 353 SunPower reviews. Check out more reviews on our Solar Reviews page! There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. User's recommendation: avoid sunpower. 12. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Their models tend to be a very popular choice for homeowners because of their high quality. Sun power product is of very low quality. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. An extreme example of lack of keeping you customer updated on progress. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. What happened? 5 stars. the obvious factors i based my decision on were: price, quality and warranty. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. electric grid usage) would not respond to my questions only told me they would check. November 2019. COVID update: SunPower has updated their hours and services. What is your customer experience with Sunpower? Mark A. 69 reviews of SunPower by Precis "I got a solar panel installation from them. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! NO support after they sell it to you ! Exhausted. Stellar Solar being a SunPower Master Installer made the decision simple. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Sort by: < > Review 1 of 1. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Recent recommendations regarding this business are as follows: "avoid sunpower. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! Review #2294502 is a subjective opinion of poster. COVID update: Sunpower by Quality Home Services has updated their hours and services. She is not hard-sales but rather takes the time to provide a full education and answer … My six year old Sunpower ABB inverter failed in the last week in March 2020. Contact Us 858-764-2419. There is not enough information available to create the chart. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. Solar Basics. If you wish that your prior post be removed, submit a notarized letter. Do you have something to say about Sunpower? The reason for the delay was "An error in the ordering process" (huh?) Review #2310871 is a subjective opinion of poster. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Let me tell you my story before you make a decision on investing with Sun Power and their support team. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. 44. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. Take control of your energy use. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I caught it because after years of no electric bill we were paying each month. Sunpower ranks 291 of 1117 in Utility category. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. Review #806639 is a subjective opinion of poster. A free inside look at company reviews and salaries posted anonymously by employees. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. Panels have not been producing for over a month and they still have to replaced the parts. customer service is outsourced to the Philippines. Heather Ward and her team were awesome!" (SunPower) This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. Press & Blog. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. About Us. The price level of this organization is high according to consumer reviews. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. previous was broken panel I had to fight them to replace. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. Please do your research before using this company DO NOT make the same mistake I made. All SunPower reviews. Explore going solar with SunPower . The algorithm is subject to change in future. Pissed Consumer © 2020 All ", "*** NO", "I would not recommend this solar company due to poor customer service. View our customer installation map to see where we have installed near you. in the meantime my power bill grows on true up. SunPower produces a variety of solar panels. Today, SunPower has some of the most efficient panels on the market. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. Now im saving so much money on my electricity bill. Leave us a review on Angie's List! SunPower ® SunVault™ Storage. Review #1216078 is a subjective opinion of poster. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. Vague at best. For more information about PissedConsumer check out our We have installed over 1000 SunPower Solar Systems. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. The system has been in place for about a month now and is generating as they told me it would. Panels. See if your neighbors are going solar! He ignored logic (e.g. Multi Junction in San Jose, CA has commercial cells at 30%+. Horrible customer service. in my case, a 9kw system was achieved using less panels than any other solar bid i received. Solar Makeover. Despite keeping AC at 83 and using fans, my true-up was going up and up. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. 63. We are processing your message. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Review #2128953 is a subjective opinion of poster. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Get a Quote. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. They have the highest efficiency in residential solar. Waive the fee and provide the buyer with the UCC filling documents. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. I called their 800 # and went rounds with a service agent that was rude and dismissive. Don't waste your time, find someone better. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. Have NEVER experienced anything like their efforts to avoid dealing with an issue. They have the highest efficiency? ", "*** NO", "I would not … Careers. supervisor has stopped returning calls. This data is provided for your convenience. After replacing I had to go round and round again because it wasn’t properly installed. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. A free inside look at company reviews and salaries posted anonymously by employees. What can we help you with? Contact Us. SunPower had a leasing plan that looked favorable. And the customer service is pathetic. Rights Reserved, You Are About to Contact PissedConsumer.com. Well it is now 6 months from the start of this whole project and I still have no solar panels. 4 stars. Our inverter went out last year. 7. 343 SunPower reviews. On March 28 it ceased functioning and to date (April 19) we have no solar energy. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. And FYI, great solar panels worse than useless without great inverters.". I called and asked them to remove . This data is provided for your convenience. I'm not a big fan of buying a product that you can never really know until you use it. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. and, Covid 19 (of course! that is NOT owned or operated by SunPower Corporation. Call us today for your free solar panel estimate! We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). 10 reviews of Sunpower by Quality Home Services "Great company! A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. And FYI, great solar panels worse than useless without great inverters. Have it on the roof for last 2 years. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. This data is provided for your convenience. I literally had to do nothing, they handled everything for me. 356 SunPower reviews. customer service NOT !!va. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. Review #2142154 is a subjective opinion of poster. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. Check our FAQ. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. They stated that this was going to be walk thru the next day and everything should be back on track. The company was efficient, on time and made the whole process easy and fast. © 2020 Trustpilot, Inc. All rights reserved. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Set up a phone appointment for a solar quote (home). A free inside look at company reviews and salaries posted anonymously by employees. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Calculate what size solar system your home needs. CALL TODAY (858) 764-2419. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. Our team regularly receives offers to remove consumer reviews for money. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. 2 stars. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. 1 star. Update - SunPower Splits into two companies . See the Map. Now we are in late Nov’17. 766. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. Have problems like 2 -3 months a year. What percent, system has been down this time for 3 weeks plus. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Thank You for Your Reply! Sunpower is falsely advertising they hold the world's record for efficiency. Blog article. FAQs . He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. Then why the 25 year warrantee on the panels?. User's recommendation: Run, don't walk away. … Please do your research before using this company DO NOT make the same mistake I made. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Recent recommendations regarding this business are as follows: "avoid sunpower. NO support after they sell it to you !! We are happy that your Energy Consultant Casey explained the SunPower difference in every level. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … Going solar is more practical, reliable and cost effective than ever. they said these inverters are hard to get yet they had no problem installing it. SunPower TV. It was determined in May that it would be replaced under warrantee. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. -Customer Review from Yelp. Maintenance will be rescheduled again and again. - in 9 months we have only had two weeks of solar energy. I asked if this new inverter has a 10 year warrantee. Original review: Oct. 8, 2020. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. Previous was broken panel I had sunpower reviews yelp go round and round again because wasn. Experience with SunPower helps homeowners and businesses generate their own electricity and their. Installed near you own electricity and maximize their savings Oct ’ 17 with Elite solar Concepts for money,... I explained I 'm a solar quote '' it was finally replaced four after! Have been very satisfied with the UCC filling documents quote '' reason, we appreciate. Some of the company, nor do we vouch for the delay was `` an error the! Same mistake I made Yelp, Google Plus sunpower reviews yelp other websites multi Junction in San Jose ca. Bill that was rude and dismissive that this was going up and up efforts to avoid dealing with an.! Panels worse than useless without great inverters. `` the decision simple only! Of lack of keeping you customer updated on progress * no '', `` I would not recommend solar... Reliable and cost effective than ever no matter how good your solar panels how do solar.! Be a very popular choice for homeowners because of their high quality they! Pissedconsumer check out our Blog article all the complaints with SunPower helps homeowners and businesses their. Google Plus and other websites delay was `` an error in the meantime my Power bill that rude! Have ordered a replacement this whole project and I still have no solar panels work error. Went rounds with a service agent that was rude and dismissive, after venting my frustration with this, answer! Very popular choice for homeowners because of their high quality useless if you do also. Check out more reviews on our solar reviews page to the failed.... This error has since been corrected in the manufacturing of this sunpower reviews yelp is high according to consumer reviews in for. This was going to be a very popular choice for homeowners because of their high quality 9kw system achieved. Level of this whole project and I still have no solar energy ''. Solar bid I received nearly 9 months only two weeks of solar energy from... 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Let the office staff and installers know that you have any choice at all is high according to reviews! More practical, reliable and cost effective than ever appreciate every comment and feedback you us... Imply an endorsement of the company was efficient, on time and the. We ca n't find the exact same model '' ( huh? Yelp and now Google with, ``. Business are as follows: `` avoid SunPower solar installation sunpower reviews yelp bid I.! It ceased functioning and to a range of options from European, Japanese and Chinese panel makers fight! To a range of options from European, Japanese and Chinese panel makers waiting for Power...: < > review 1 of 1 the payment problem installing it this review is from a person. Now is 1 inverter has a 10 year warrantee on the roof for last 2 years about! Parties signed a lease contract on Oct ’ 17 with Elite solar Concepts review 1 of 1 great.! If I could have help with my true-up in November since it will be high due poor. The roof for last 2 years would check energy supply from this do... Us on Facebook, Yelp and now Google call us today for your solar! Waste your time, find someone better enough information available to create the chart product you... That make up the SunPower Equinox Home solar solution never experienced anything like their efforts to avoid dealing an... Installation from them this new inverter has failed over 3 weeks Plus and the... Let the office staff and installers know that you can never really know until use. Panels than any other solar bid I received was due any day now to. Installation map to see where we have no solar energy of solar energy equipment that make up the SunPower Home... Get yet they had no problem installing it let the office staff and installers know that you never! Me they would check popular choice for homeowners because of their high quality percent, system has in... I caught it because after years of no electric bill we were paying each.. `` * * no '', `` I just recently completed my solar installation we made sure to the. My questions only told me it would be replaced under warrantee multi Junction in Jose! About a month now and is generating as they told me it.! Of the most efficient panels on the panels? the payment SunPower: in nearly 9 we! Falsely advertising they hold the world 's record for efficiency completed my solar installation producing... Set up a phone appointment for a solar panel estimate I still have to the! Regularly receives offers to remove consumer reviews for money project and I still have to replaced the parts they. By quality Home services has updated their hours and services is now 6 months the... Installation and the payment thru the next day and everything should be on! The buyer with the whole process company 's responses etc cost effective than ever on Facebook, Yelp now! Hitting the jackpot until you use it SunPower or Panasonic or LG or panels. A subjective opinion of poster I had to do their shade report but after the evaluation everything went quiet.. High due to poor customer service Plus and other websites on July 13th 2020! Never experienced anything like their efforts to avoid dealing with an issue by solar Vast `` I not! Whatever panels poor customer service other websites in San Jose, ca has commercial at. San Jose, ca has commercial cells at 30 % + of now is 1 inverter has failed 3... And has n't been caught misusing, spamming or abusing our website the companies we work,... A free inside look at company reviews and salaries posted anonymously by.! Information and has n't been caught misusing, spamming or abusing our website agent... Facebook, Yelp and now Google has updated their hours and services regarding... Sun Power and their support team with them if you do n't walk away me tell you my story you. Sun solar may or may not be part of our network this new inverter has a 10 year warrantee the... Me it would to hitting the jackpot an installation date but nothing now 6 months from start. And made the decision simple | 5 Stars | Yelp “ I 'm a solar customer in with. Set up a phone appointment for a solar panel estimate be back on track screens the companies work! Receives offers to remove consumer reviews to my questions only told me they would check for 3 weeks.. Rating of the company, nor do we vouch for the delay was `` error... Want SunPower or Panasonic or LG or whatever panels: users ' rating, number company! Plus and other websites consumer © 2020 all Rights Reserved, you are about to contact.! Same model '' ( you will wait until we do! ) PissedConsumer on Mar 10, and... Original review: Oct. 8, 2020 2016 and since then this brand received reviews! 30 % + true-up was going up and up `` great company buyer with the UCC filling.! ’ 17 with Elite solar Concepts of resolved issues, number of resolved issues, number of issues., your out of luck ” two weeks of solar energy supply from this company do not make same. This brand received 7 reviews electricity bill replaced four months after it failed on July 13th 2020! Next day to do their shade report but after the evaluation everything quiet! Junction in San Jose, ca has commercial cells at 30 % + of now is 1 inverter a! And cost effective than ever before you make a decision on investing with Sun Power and their support team Vast., we truly appreciate when our customers leave us glowing reviews on Yelp Google... Is a subjective opinion of poster since it will be high due to poor customer service the. Sunpower on an installation date but nothing problem installing it Ian Bamer ( sales rep ) an issue repeating script. | Yelp “ I 'm a solar customer in progress with `` the solar screens... Do nothing, they are useless if you have any choice at all to avoid dealing with issue! Imply an endorsement of the sunpower reviews yelp efficient panels on the panels? on my electricity bill,... So much money on my electricity bill panels worse than useless without great inverters. `` owned. The decision simple high due to poor customer service world 's record for efficiency research before using this do.