Windows Azure storage is a cloud storage service that is highly durable, available, and scalable. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. List Operations, Ten (10) seconds (to complete processing or return a continuation), All Single Entity Table Operations "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. "Downtime" is defined for each Service in the Services Specific Terms below. "Read Access Geographically Redundant Storage (RA-GRS) Account" is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. “Locally Redundant Storage (LRS) Account”is a storage account for which data is replicated synchronously only within a Primary Region. You can query the Geo Replication Lag for a storage account, but 21Vianet does not provide any guarantees as to the length of any Geo Replication Lag under this SLA. “Geo Replication Lag”for GRS and RA-GRS Accounts is the time it takes for data stored in the Primary Region of the storage account to replicate to the Secondary Region of the storage account. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Incident" means any set of circumstances resulting in a failure to meet a Service Level. "Service Level" means standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below. To get an SLA with VMs in Azure you need to either host a multi-instance VM or a single instance VM using Premium Storage. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. Azure offers a 99.95 percent Service Level Agreement for Availability Sets, but the SLA defines downtime as when no server in the Availability Set has external connectivity. Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. Azure VMs now support Azure Managed Disks, so you can create a virtual machine without the need to create or manage any Azure storage accounts. "Cool Access Tier" is an attribute of a Blob Storage Account indicating that the data in the account is infrequently accessed and has a lower availability service level than data in other access tiers. Azure Archive storage is a capable, flexible, and affordable storage solution which performs within advertised SLA and data durability figures. "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. 1.3 Last updated: December 2017 "Service Credit" is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval. Azure denotes Premium Storage capable VMs by putting an “s” in their name. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. For licenses reserved, but not paid for, at the time of the Incident. These terms will be fixed for term of your Agreement. But my impression is that the 99.99% SLA provided by Azure storage actually covers ALL three types of storage (table, queue and blob) already. You cannot specify the Secondary Region associated with storage accounts. Once your data is stored in Azure storage, you can access that data any time and from anywhere. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. Blob Storage Durability. Azure Archive storage is a natural extension to Azure Storage tiering, which includes hot, cold and archive tiers and does not require a separate storage … The amount and method of calculation of Service Credits is described below in connection with each Service. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. You store data in tables with rows and columns and you can use stored procedures, user-defined functions and all of the T-SQL language spec. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). "Blob Storage Account" is a storage account specialized for storing data as blobs and provides the ability to specify an access tier indicating how frequently the data in that account is accessed. In cases where Customer has purchased Services from a reseller, the Service Credit will be based on the estimated retail price for the applicable Service, as determined by 21Vianet in its reasonable discretion. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. You cannot directly read data from or write data to the Secondary Region associated with GRS Accounts. PutBlob and GetBlob (includes blocks and pages) This SLA and any applicable Service Levels do not apply to any performance or availability issues: Due to factors outside 21Vianet’s reasonable control (for example, a network or device failure external to 21Vianet’s data centers, including at Customer's site or between Customer's site and 21Vianet’s data center); That resulted from Customer's use of hardware, software, or services not provided by 21Vianet as part of the Services (for example, third-party software or services purchased from the Azure Store or other non-Azure services provided by 21Vianet); Due to Customer's use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with published documentation or guidance; That resulted from faulty input, instructions, or arguments (for example, requests to access files that do not exist); Caused by Customer's use of the Service after 21Vianet advised Customer to modify its use of the Service, if Customer did not modify its use as advised; During or with respect to Previews or to purchases made using 21Vianet subscription credits; That resulted from Customer's attempts to perform operations that exceed prescribed quotas or that resulted from throttling of suspected abusive behavior; Due to Customer's use Service features that are outside of associated Support Windows; or. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. It provides the following four abstractions (services)- Blob storage, Table storage, Queue storage, and File storage. We will evaluate all information reasonably available to us and make a good faith determination of whether a Service Credit is owed. Because GRS and RA-GRS Accounts are replicated asynchronously to the Secondary Region, data written to the Primary Region of the storage account will not be immediately available in the Secondary Region. Azure File Storage. You simply need to specify whether you need premium or standard storage, and Azure will then create managed disks. "Locally Redundant Storage (LRS) Account" is a storage account for which data is replicated synchronously only within a Primary Region. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. The calculation is like this: 99.99% * 99.99% > 99.99% * 99.99% * 99.99%. Some of the features offered by Azure Cosmos DB are: Fully managed with 99.99% Availability SLA; Elastically and highly scalable (both throughput and storage) Only Premium Storage capable VMs support attaching Premium Storage to them. This agreement describes the commitment about uptime and connectivity of Microsoft Azure operated by 21vianet. Live interactive visual guide to Azure Cloud's current state. Connecting the dots in cloud dynamics. All other Blob and Message Operations. Azure File Storage is meant for legacy applications. Service CreditsService Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. We will use commercially reasonable efforts to process claims during the subsequent month and within forty-five (45) days of receipt. 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GetBlockList, Table Query "Customer" refers to the organization that has entered into the Agreement. You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. Read transaction requests to RA-GRS Accounts that fail due to Geo-Replication Lag. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts. Ninety (90) seconds (where the source and destination blobs are within the same storage account). "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. “Read Access Geographically Redundant Storage (RA-GRS) Account” is a storage account for which data is replicated synchronously within a Primary Region and then replicated asynchronously to a Secondary Region. SLA for Managed Disks | Microsoft Azure "Average Error Rate" for a billing month is the sum of Error Rates for each hour in the billing month divided by the total number of hours in the billing month. "Block Blob Storage Account" is a storage account specialized for storing data as block or append blobs on solid-state drives. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … Managed Disks doesn't have a financially backed SLA because its availability is based on the underlying storage used and the virtual machine it’s attached to. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. You can directly read data from, but cannot write data to, the Secondary Region associated with RA-GRS Accounts. "Excluded Transactions" are storage transactions that do not count toward either Total Storage Transactions or Failed Storage Transactions. This tier also has a lower SLA (99%) when compared to hot tier (99.99%), and there is a per-GB charge for accessing the data. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. If a subscription is renewed, the version of this SLA that is current at the time the renewal term commences will apply throughout the renewal term. Logic Apps Automate the access and use of data across clouds without writing code "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. Microsoft Windows Azure Storage Service Level Agreement (SLA) 1. "Preview" refers to a preview, beta, or other pre-release version of a service or software offered to obtain customer feedback. Azure Storage always stores multiple copies of your data so that it is protected from planned and unplanned events, including transient hardware failures, network or power outages, and massive natural disasters. Azure storage account key: Azure file shares may also be mounted with an Azure storage account key. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. Release notes: Addition of files in storage accounts to the list of features covered by uptime guarantee. One concern of using another kind of storage provider (table storage in this case) is the impact on our overall service stability. Release notes: Updated SLA to reflect guarantees for Azure File Storage. Azure Data Lake Storage Massively scalable, secure data lake functionality built on Azure Blob Storage; Azure Data Lake Storage Gen1 Hyperscale repository for big data analytics workloads; Blockchain Blockchain. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. - Moving to Cloud services will require you to understand Service Level Agreements. Azure SQL Database is a very mature and advanced … Release notes: Updated SLA to reflect guarantees for Azure File Storage. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to read data from Locally Redundant Storage (LRS) and Geo Redundant Storage (GRS) Accounts. Azure queue storage: It is a storage service that stores messages that can be accessed through HTTP or HTTPS from any part of the globe. Yesterday Microsoft published an update to the SLA for virtual machines running on Azure. Read transaction requests to RA-GRS Accounts that fail due to Geo-Replication Lag. Service Credits are Customer's sole and exclusive remedy for any failure to meet any Service Level. *These figures represent maximum processing times. See Azure Architecture Center for reliable design best practices. If you purchased more than one Service (not as a suite), then you may submit claims pursuant to the process described above as if each Service were covered by an individual SLA. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. Microsoft is radically simplifying cloud dev and ops in first-of-its-kind Azure Preview portal at portal.azure.com Customer must provide to Customer Support all information necessary for 21Vianet to validate the Claim, including but not limited to detailed descriptions of the Incident, the time and duration of the Incident, the affected resources or operations, and any attempts made by Customer to resolve the Incident. “Claim” means a claim submitted by Customer to Microsoft pursuant to this SLA that a Service Level has not been met and that a … "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. We will provide at least 90 days’ notice for adverse material changes to this SLA. The cloud SLA is a policy governing service level objectives by the cloud service providers. In the event that more than one Service Level for a particular Service is not met because of the same Incident, Customer must choose only one Service Level under which a Claim may be made based on the Incident. Release notes: Updated SLA to reflect guarantees for Azure File Storage. If data on a temporary disk is lost, you will not be protected by the SLA. Standard terms applicable to all Service Levels outlined herein: a. Definitions i. We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts. For example, the D2s_v3 is a Premium Storage capable VM, while the D2_v3 is not capable of supporting Premium Storage Disks. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Installation Options. Two (2) seconds multiplied by the number of MBs transferred in the course of processing the request. “Primary Region” is a geographical region in which data within a storage account is located, as selected by you when creating the storage account. Azure Blob Storage is the essential foundation of most Azure services. Transaction requests having timeouts set lower than the respective Maximum Processing Times specified above. Automatically rebuilt from Published SLA daily. For Services purchased as part of a suite, the Service Credit will be based on the pro-rata portion of the cost of the Service, as determined by 21Vianet in its reasonable discretion. Windows Azure Compute (to run the VM’s), and Windows Azure Storage (to persist the state of those VM’s). Manages blobs, queues, tables and files in Microsoft Azure storage accounts. Before we go deeper into the storage redundancy space it'd be helpful to better understand the building blocks of Azure global infrastructure as well as a few terms commonly used in high availability and disaster recovery in general. ZRS (Zone redundant storage) Azure Cosmos DB can be classified as a tool in the "NoSQL Database as a Service" category, while Azure Storage is grouped under "Cloud Storage". “Secondary Region” is a geographical region in which data within a GRS or RA-GRS Account is replicated and stored, as assigned by Azure based on the Primary Region associated with the storage account. The Service Credits awarded in any billing month for a particular Service or Service Resource will not, under any circumstance, exceed Customer's monthly service fees that Service or Service Resource, as applicable, in the billing month. Service Credits apply only to fees paid for the particular Service, Service Resource, or Service tier for which a Service Level has not been met. 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